Notice for consumers on the cancellation of contracts for the supply of digital content not supplied on a physical medium (i.e. Virtual Classroom Training, Downloads, Self-Paced Online Trainings)
A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.
Right of cancellation
You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which the contract is concluded. For Virtual Classroom Trainings we grant the right of cancellation not later than 5 days prior to the date of the training. In order to exercise your right of cancellation you must notify us (Aufwind GmbH, Schloßstraße 43, 24939 Flensburg, Germany or firstname.lastname@example.org) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post or an email). You will be deemed to have complied with the aforementioned cancellation period if your letter or email notifying us of the use of your right of cancellation was sent prior to the expiry of the cancellation period.
Consequences of cancellation
If you cancel this contract we are required to pay back all payments we have received from you (including delivery costs but excluding additional costs incurred as a result of you selecting a different delivery option to the standard, lowest cost delivery option we offer) without delay and within a maximum period of fourteen days from the date on which we receive your correspondence notifying us of your cancellation of this contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment.
Cancellation form template
If you wish to cancel the contract please fill out this form and send it back to us.
– To Aufwind GmbH, Schloßstraße 43, 24939 Flensburg, Germany, email@example.com
– I hereby cancel the contract I concluded for the purchase of the following goods / the delivery of the following service
– Date of Order, Date of Receiving
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only required if the cancellation is submitted in paper form)
Exclusion and premature expiry of the right of cancellation (for Downloads, Self-Paced Online Training)
The right of cancellation does not apply to contracts for the supply of digital content that is not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the personal requirements of the consumer. The right of cancellation expires prematurely if we only commence the performance of the contract after you grant your express consent and thus confirm your awareness of the fact that you lose your right of cancellation upon such time as we commence the performance of the contract. Please note that we are entitled to make the aforementioned consent and confirmation a prerequisite for contractual conclusion.